At MINOA PALACE RESORT – TOMES AKINITA SA we guarantee our commitment to respecting and protecting your privacy, as well as safeguarding your personal data, both online as well as in our premises. Our vision and goal is to provide you products and services that exceed your best expectations. Therefore, MINOA PALACE RESORT – TOMES AKINITA SA with respect to the applicable national and European legal framework about data protection, especially the new European General Data Protection Regulation 2016/679 (GDPR) provides you hereby a lawful, fair and transparent policy in order to inform you about the personal data we collect, how we use it, and how the use of this information can benefit your experience while visiting our premises and/or our online platforms (websites and mobile application).
What Information We Collect
The information we collect about you directly or not, may include your full name, postal address, e-mail addresses, telephone numbers, ID/Passport information, car plate information, credit card information, date of birth, nationality, gender, as well as consumption data, personal preferences, names and ages of children and any other necessary information to stand up to your personalized requests or about health condition and/or allergies. We may also collect information on the frequency of your web or actual visits to our hotels, your travel habits and preferences, and any other important information to make your visits memorable.
How we collect your Personal Data
MINOA PALACE RESORT TOMES AKINITA SA uses multiple physical and/or digital communication channels in order to collect your personal data. Such communication channels may be hardcopy documents used in our premises and/or via digital forms available online, or documents completed before third parties interrelating with us in order to serve you. Those documents may contain information in relation to your check-in, concierge services, spa treatments and/or fitness activities, child care services and boat/car rental and marina services. We may also use surveys and questionnaires in order to collect further demographic data or other dedicated information about you. Another, source of collection is our Mobile Application, through which you provide us personal information in order to offer you services such us, restaurant booking, spa & fitness, child care, etc. However, registration to the Mobile Application is optional, but when you register and use the Application, you generally provide first name, last name, email address, age, password and other registration information, transaction-related information and information you provide us when you contact us for help, as well as credit card information for reservations and use of the Application.
In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.
In addition, when planning an event with us or when you just attend one as a guest, we may collect personal information about you, which may be shared with event planners or third-party service providers. In any case, however, you will always be provided with an option to deny any further process of your personal information. In case you choose to apply online for a job position, MINOA PALACE RESORT TOMES AKINITA SA shall collect only the adequate information which allows us to appreciate your talents and the suitability to our requirements. Due to our business context, MINOA PALACE RESORT TOMES AKINITA SA may also collect information about you from multiple third parties, such as airline companies, travel agents and operators, and other partners involved in activities concerning tourism in general.
Special Categories of Personal Data – Sensitive Personal Data
When referring to the notions of “special categories of personal data” or “sensitive personal data”, it means that this kind of personal information reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership and genetic data, biometric data which allows to uniquely identify a natural person, health data and/or data regarding sexual orientation. At MINOA PALACE RESORT TOMES AKINITA SA ., we do not collect sensitive personal data, unless you provide us them along with an explicit consent for every related purpose of processing. Such a case is when we ask you to provide us information about your health (i.e. allergies), in order to be able to offer you the best gastronomic services in relation with your health status.
At MINOA PALACE RESORT TOMES AKINITA SA , it is not part of our policy to seek or obtain personal data directly from minors (i.e. under the age of 18) without their parental or legal guardian’s consent. However, as it is impossible to always determine the age of persons who access and use our websites, we encourage parents or guardians to contact us if they notice any case of unauthorized data provision by minors in order to exercise accordingly their rights such as deletion of their data.
Purposes of Processing
MINOA PALACE RESORT TOMES AKINITA SA collects your personal data in accordance to the provisions of the General Data Protection Regulation, the ePrivacy Directive, and the respective national legislation on data protection, in order to provide you with a high-level hosting experience. We need your personal data for different purposes such as:
- Process a transaction (i.e. completing a reservation, responding to a request for information etc);
- Comply with legal obligations;
- Improve our services as well as perform researches via surveys and questionnaires in order to provide you personalized offers about our products and services;
- Improve the efficiency of our websites and our various means of communications, facilitate our advertising campaigns, and/or promotional activities
- Offer you personalized information and offers;
- Facilitate administration and marketing purposes including analyzing your travel and accommodation preferences, as well as communication purposes in relation to our products and services our strategic marketing partners, and other trusted third parties;
- Promote our special offers and goods, services, forthcoming events or promotions which may interest you;
We take all the necessary precautions, security measures as well as the relevant technical and organizational measures to ensure the confidentiality of the provided personal data. We always base the processing of your personal data to a valid legal basis such as law, contact your explicit consent etc.